Achieving Harmony at Work Between AI Automation and the Human Touch
The robots are coming!
A large proportion of the global workforce is concerned.
But do they need to be?
The rise of artificial intelligence (AI) and automation has brought about a paradoxical challenge for businesses. On the one hand, integrating AI-driven automation holds immense potential for increased efficiency and productivity. On the other hand, concerns about job displacement and the need to empower employees with new skills have emerged. As Chief Technology Officer (CTO) consultants, we help clients navigate this delicate balance between automation and the human touch.
Let’s uncover the impact of AI on the workforce, address the challenges, and provide practical advice for striking a balance.
Understanding the Impact of AI-Driven Automation
AI-driven automation is revolutionising industries across the globe, streamlining processes and enhancing operational efficiency. From chatbots to robotic process automation (RPA), the benefits of automation are undeniable. However, it’s essential to recognise the potential disruption and concern it brings to the workforce.
The Robots Are Here To Take Our Jobs
Have you been on LinkedIn recently and looked at the number of people posting about AI and the concern that it will remove the need for human intervention in specific job roles?
We have. It’s noisy out there.
The fear of job displacement is a valid concern when it comes to AI automation. It’s crucial for businesses to proactively address these worries and take steps to ensure a smooth transition. Instead of fearing automation, we must use it as a catalyst for positive change.
Here’s our advice:
Upskill and Reskill Your Existing Workforce
Rather than viewing automation as a threat, you should view it as an opportunity to upskill and reskill your workforce. By investing in comprehensive training programs, businesses can equip employees with the necessary skills to collaborate effectively with AI systems. By upskilling, employees can enhance their roles and become valuable assets in an automated workplace.
Creating New Jobs That Complement AI
Automation doesn’t necessarily lead to job losses; instead, it tends to reshape them. You should identify areas where AI technologies can complement human skills, leading to the creation of new positions. For example, data analysts can work alongside AI algorithms to generate insights, while customer service teams can focus on complex issues that require empathy and human interaction.
Encourage continuous learning and development
In a rapidly evolving technological landscape, cultivating a culture of continuous learning and development (L&D) is essential. Encouraging employees to engage in lifelong learning and providing opportunities for professional growth helps them stay relevant and embrace the changes automation brings. By developing a growth mindset, businesses can ensure their workforce remains agile, innovative, and adaptable.
Since the pandemic, employees have been reevaluating what they want from their roles and careers. Whether this be increasing salary, improved work conditions, or learning and development (L&D) opportunities in the longer term.
According to HR review.co.uk, “research found that nearly all (92%) of candidates will consider L&D opportunities as a deciding factor when choosing between roles and that over four in five employees would stay in their current position with their current employer if offered regular L&D opportunities.”
By prioritising L&D, you raise the bar by partnering employees with AI and setting your business up to attract and retain talent for the future.
Consider investing in robust employee training programs. Help your people to become more knowledgeable in areas that can’t be automated, such as creativity, critical thinking, and emotional intelligence. These investments not only benefit employees but also contribute to the long-term success of your business.
Embrace this growth opportunity
The workforce paradox presents a unique challenge for businesses, but it can be transformed into a remarkable opportunity with the right approach. Don’t shy away from automation because you fear how it will impact your employee base. You can still nurture the human touch but implement a strategic vision and proactive measures for this new AI and employee partnership.
This blog is part of a series based on how AI can pose a threat to businesses and what you can do to mitigate those risks. We’ve already covered unravelling the AI dilemma and safeguarding businesses from ethical risks and cybersecurity in the age of AI and how to protect businesses from emerging threats. Give them a read if you haven’t already.
Let Scryla work with you to champion this transformative journey, empowering your workforce to thrive in the era of AI-driven automation. Contact us if you’re ready to go on this journey. We’re here to help.