Based on my mantra of continuous improvement - I attended the inaugural Manchester Service Jam at the Manchester TechHub, to meet new people and embrace different approaches to deliver a service.
Having spent a weekend at the Manchester Service Jam, it made me think about the type of consultancy service I am offering. The need or requirement I am fulfilling.
The Manchester Service Jam brought together many disciplines in design (technical, creative, theoretical etc…) and allowed all participants to flex their design muscles to define and deliver a service prototype within 48 hours based on a theme. Teams were created from groups of strangers who then had to learn to work and design together, pooling their skills. Matched against other cities such as Dubai, Leeds, Sarasota (Florida). An eye opener in terms of the tools and methodologies used to get to the same place – namely, to deliver a service.
[Service design] is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. The purpose of service design methodologies is to design according to the needs of customers or participants, so that the service is user-friendly, competitive and relevant to the customers.