"As we grow, we know we need our systems to flex with us. Working with Tim is allowing us to realise the growth potential of the business without some of the pains we hear others experience!"

Damian Davies, owner at The Timebank

Invest wisely in Technology

"I've worked with Tim Ng for over 10 years in two different companies. where he excels is taking the weird, half-baked ideas out of my head, and building a system that makes them work, be it a website, infrastructure or CRM"

Phil Young, Managing Director at threesixty services llp

Reduce operational costs

"I recently asked Tim to look at our business systems, processes and IT and advise on the purchase of some new IT software I was considering. Tim was able to fully understand our current position and what we needed as well as having considerable understanding of the IT we were looking to purchase. He has created some alternative solutions which have saved me considerable time, effort and expense. I recommend speaking to Tim to see if he can help you and your business."

Gareth Williams, Senior Partner at St. James's Place

Increase performance

"Tim has a natural talent for technology and was highly respected by myself and the company for his technical expertise. He continually looks forward to working with the latest technologies and was a great asset to the company for his skill set and professionalism."

Siraj Mohmed, Agile Project Manager, Coach & Scrum Master

Improve client satisfaction and profits


Invest wisely in technology | Reduce operational costs | Increase performance | Increase client satisfaction | Increase company profits | Increase productivity | Disaster Recovery | Information Security | Business Continuity | Thinking of the Cloud | Operational efficiency

The challenge for business owners is to find the time for blue sky thinking, to remove themselves from the daily grind. As you get bigger the harder it is, you need help to alleviate the pressure - to take off some of those hats you wear day in day out. But to do so you would need more resources you cannot afford. The right people, with the right help can boost your business and set the foundations for longevity. Many businesses strive for this but either don't have the time or experience to instigate the initiatives required. Operations and technology are important pieces of the jigsaw to allow a business to achieve the vision but neither can be successful without the right people - the right people also need the right help, be it coaching, mentoring or leadership.

Try @DIRECTION for businesses or @DEVELOP for technology companies.

We have helped businesses to:

  • Improve the value of your business.
  • Mitigate your risk and exposure through improved operational procedures.
  • Make better decisions from more accurate management information.
  • Make better investments to grow or sustain your business. Ensure the investments support your vision and strategy.
  • Achieve better results through new or more efficient processes and measures which provide actionable data from which to act i.e. sales figures, accounts.
  • Better technology. Invariably businesses investing in technology without a strategy will usually just react to a given situation and buy whatever is recommended by the vendor. This approach could lead to bad investments in technology (hardware or software contracts) which will need to be replaced – leading to a spike in your costs at the worst time.
  • Better integration of operational procedures, through the change of operational procedures and processes. Day to day processes must be changed to allow the business to experience the full advantage of your investment in technology, if change does not occur benefits will still accrue but at a much lower scale.
  • Better outcomes. All the above put together will ensure that the business has the best chance to achieve the targets and strategy set. Obviously there are factors that cannot be controlled such as market conditions but this will provide the business with the agility to react positively in most situations.
  • Better knowledge – improved Management Information on which to act captured by the new systems and processes implemented as part of the strategy.